Your privacy matters to cuci21. This Policy explains what personal data we collect, how we use it, who we share it with, and the rights you hold as a Malaysian player under our platform.
cuci21 ("we", "us", "our", or "the Company") operates the online gaming platform accessible at cuci21.asia (the "Platform"). This Privacy Policy governs our collection, use, storage, and disclosure of personal data relating to Players and visitors who access or use the Platform.
cuci21 is committed to protecting the privacy of all persons who interact with the Platform. We process personal data only to the extent necessary to provide our Services, comply with applicable legal obligations, and maintain the integrity and security of the Platform. We do not sell personal data.
By registering a cuci21 account, making a deposit, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. This Policy is to be read together with the cuci21 Terms and Conditions.
cuci21 collects personal data that you provide during registration, account management, and use of Platform Services, including:
When you access the Platform, cuci21 systems automatically collect certain technical and usage data, including:
cuci21 may receive supplementary personal data from third-party identity verification providers engaged to fulfil KYC (Know Your Customer) and AML (Anti-Money Laundering) obligations, and from payment processors confirming transaction status.
cuci21 uses the personal data we collect for the following purposes:
cuci21 does not use personal data for automated profiling that produces legal or similarly significant effects without human review.
cuci21 processes personal data on the following legal bases:
cuci21 does not sell, rent, or trade your personal data. We share personal data only in the following limited circumstances:
cuci21 engages third-party processors who act on our instructions to deliver components of the Platform Services, including payment processors (for deposit and withdrawal handling), KYC/identity verification providers, game software providers (Pragmatic Play, Evolution Gaming, PG Soft, etc.), and cloud hosting and infrastructure providers. All processors are contractually bound to handle data in accordance with applicable data protection standards.
cuci21 will disclose personal data to law enforcement, regulatory bodies, or judicial authorities where required by applicable law, court order, or in connection with the investigation of suspected fraud, money laundering, or other unlawful activity.
In the event of a merger, acquisition, or sale of cuci21 assets, Player personal data may be transferred to the acquiring entity, subject to equivalent privacy protections being maintained.
cuci21 does not share personal data with third parties for their own marketing or advertising purposes.
The cuci21 Platform may engage service providers whose infrastructure is located outside Malaysia. Where personal data is transferred to jurisdictions that may not provide equivalent data protection standards to those applicable in Malaysia, cuci21 implements appropriate safeguards — including contractual data protection clauses — to ensure an equivalent level of protection is maintained.
By using the Platform, you acknowledge that your data may be processed in jurisdictions outside Malaysia in accordance with the safeguards described above.
cuci21 retains personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal and regulatory retention requirements. Specific retention periods include:
On expiry of the relevant retention period, personal data is securely deleted or anonymised in accordance with cuci21's data destruction procedures.
cuci21 implements a layered set of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction:
Notwithstanding these measures, no data transmission over the internet can be guaranteed to be completely secure. cuci21 cannot warrant absolute security of information transmitted to or from the Platform.
cuci21 uses cookies and similar tracking technologies on the Platform for the following purposes:
cuci21 does not use third-party advertising cookies or cross-site tracking technologies for behavioural advertising purposes. You may manage or delete cookies through your browser settings; however, disabling essential cookies will impair your ability to use the Platform.
As a data subject, you have the following rights with respect to your personal data held by cuci21:
To exercise any of the above rights, contact cuci21 at [email protected]. cuci21 will respond to verified requests within 30 days. Requests may require identity verification before processing.
The cuci21 Platform is strictly intended for persons aged 21 years and above. cuci21 does not knowingly collect personal data from persons under the age of 21. Age verification is a mandatory part of the cuci21 account registration process and is enforced through KYC document review.
If cuci21 becomes aware that personal data has been collected from a person under the age of 21, the associated account will be immediately closed, all collected data will be deleted to the extent legally permissible, and any funds will be handled in accordance with applicable law.
Parents and guardians who believe a minor may have accessed or registered on the Platform are encouraged to contact cuci21 immediately at [email protected].
The cuci21 Platform does not contain links to third-party websites for the purpose of advertising or referral. Where third-party services are integrated into the Platform (such as live game streams from licensed providers), those providers operate under their own privacy policies with respect to data processed within their proprietary systems. cuci21 is not responsible for the privacy practices of third-party game providers beyond the contractual data protection obligations described in Section 5.1.
cuci21 reserves the right to amend this Privacy Policy at any time. Material changes — including changes to data collection practices, sharing arrangements, or Player rights — will be communicated to registered Players via the email address associated with their cuci21 account prior to the effective date of the change.
The "Last Updated" date at the top of this Policy reflects the most recent revision. Your continued use of the Platform following any amendment constitutes your acceptance of the revised Policy. cuci21 recommends reviewing this Policy periodically.
For any queries, requests, or complaints relating to this Privacy Policy or the handling of your personal data by cuci21, please contact us:
All privacy-related communications are handled by cuci21's designated data protection contact and are treated as confidential. cuci21 will never ask you to provide your password in any communication.
Every session on cuci21 is encrypted end-to-end. Your login credentials, financial data, and personal information never travel unprotected across the network.
cuci21 does not sell, rent, or trade your personal data to third parties for marketing purposes — ever. Your data is used solely to deliver and improve the Platform Services.
All cuci21 passwords are hashed with one-way cryptographic algorithms. No cuci21 staff member can see your password — and if you forget it, a reset is the only path forward.
Access to player data within cuci21 systems is restricted to authorised staff on a strict need-to-know basis, with role-based permissions and complete audit trails.
You can request access to, correction of, or deletion of your personal data at any time. cuci21 responds to verified data subject requests within 30 days without unnecessary friction.
cuci21 holds data only as long as legally required. AML records are retained for 5 years post-closure; session logs for 13 months. After that, data is securely destroyed.
If you have a question about how cuci21 handles your data, want to exercise your data rights, or need help with your account settings — our support team is available during Malaysia Standard Time hours. Sign in to access your account or review our FAQ.
This Privacy Policy should be read together with the Terms & Conditions. Together, these documents govern your relationship with the cuci21 Platform.
21+ Only. cuci21 does not collect data from persons under 21 years of age. Visit our Responsible Gaming page for player protection resources.